Frequently Asked Questions
Product & Ingredients
- Is Creamolla Hazelnut Spread 100% vegetarian? Yes, absolutely! Creamolla is 100% vegetarian and crafted ethically without the use of any animal-based additives.
- Do I need to refrigerate Creamolla after opening? No, refrigeration is not required. In fact, refrigerating the spread can make it hard and difficult to scoop or squeeze. We recommend storing it in a cool, dry place away from direct sunlight at room temperature to maintain its creamy texture.
- What makes Creamolla different from other chocolate spreads? Creamolla is a premium blend crafted with 13% high-quality roasted hazelnuts and authentic dark cocoa. We focus on an extra-smooth texture and a rich, balanced flavor profile that avoids being overly sweet.
- What is the shelf life of the spread? Unopened, our hazelnut spread has a shelf life of 12 months from the date of manufacture. Once opened, we recommend consuming it within 3 months for the best taste and quality.
Orders & Payments
- What payment methods do you accept? We offer a 100% secure checkout experience and accept all major Credit and Debit Cards, UPI (Google Pay, PhonePe, Paytm, etc.), and Net Banking.
- Do you offer Cash on Delivery (COD)? Currently, we prioritize secure prepaid orders to ensure contactless and fast delivery. However, COD may be available for select pin codes, which will be visible at the checkout page.
- How do I get Free Delivery? As a welcome gift, we offer Free Delivery on your very first order! Simply add products to your cart, and the shipping fee will automatically be waived at checkout for first-time customers.
Shipping & Delivery
- Where do you ship? We ship pan-India! We have partnered with reliable logistics providers to ensure your Creamolla reaches you safely anywhere in the country.
- How long will it take to receive my order? Orders are typically processed within 1-2 business days. Once dispatched, standard delivery takes between 3 to 7 business days, depending on your location.
- How can I track my order? As soon as your order is dispatched, you will receive a confirmation email and SMS containing your tracking link and AWB number.
Returns & Cancellations
- Can I return or exchange my order? Because Creamolla is a premium consumable food product, we maintain strict hygiene standards. Therefore, all sales are final, and we cannot accept returns or exchanges simply for a change of mind.
- What if I receive a damaged or incorrect item? Your satisfaction is our priority! If you receive a damaged jar/pouch or the wrong product, please contact us at hello.creamolla@gmail.com within 24 hours of delivery. Please ensure you include an unboxing video and photos of the package so we can quickly process a free replacement or refund.
- How do I cancel my order? You can cancel your order as long as it has not been dispatched from our warehouse. Please reach out to our support team immediately at +91 9588316379 to request a cancellation. Once shipped, orders cannot be canceled.